Dealing with the public is in the police’s job description, especially for Mark Cloes, the Media and Community Officer for the Wellington County OPP. His job is the definition of police and public relations. “My role” he states “is to review all incidents responded to by the police and prepare media releases as needed.” This role between the police and the public helps the community understand what is going on, crime-wise.
He attends presentations at schools, makes presentations requested by the public, sits on various committees and community groups, and sets up booths at local events. These activities he participates in are very important to the public. “Education of the members of the public to all matters pertaining to road safety or crime prevention is essential, to reducing incidents of crime, and to assist in making our roadways safer,” he says.
The police’s image is where Officer Cloes’ job steps in. “Police image within the public is extremely important, I attempt to smooth over any misconception that members of the public may have about any frontline officer, and I also try to foster a positive and caring image between police and public at all times.” Image is what Officer Cloes has to worry about. It is important that the public trusts the police, or some crimes may go undetected.
This job is never easy; sometimes it is hard to smooth over arguments. He says of one the difficulties of the job is the media’s portrayal of his job. “Sometimes members of the media are upset that I don't work 24 hrs a day...or [no one] is working throughout the night. Media officers only work days and not nights.” At one point, his cell phone number was given to the media and had received calls at different times during the night.
His job is very important to both police and to the public. He is the officer who helps the public to continue in being safe. “Road safety and crime prevention are high priority to the Ontario Provincial Police,” he says, leaving a message. “Together with some patience and education, you can help your local police to make our roadways safer and to reduce your chances of becoming a victim of crime.”
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